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Product Warranty

Subject to the conditions of the warranty set out in clause 19.1 Gorilla Wall warrants that its products will be as described, of an acceptable quality, free from manufacturing defects and fit for purpose. If a product with a manufacturing defect becomes apparent and is reported to the Seller within 1 years of the date of delivery (time being of the essence) then the Seller will either (at the Seller’s sole discretion) repair the defect or replace the product. The conditions applicable to the warranty given by Section 19 are:

a. The warranty does not apply if the fencing is used within 2000 metres from marine location.
b. The warranty applies only if the maintenance procedure outlined in clause 19.2 is adhered to.
c. Proof of purchase will be required at the submission of any claims.
d. Warranty does not apply to moving parts such as gate hinges and latches.
e. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you have a minor problem with a product or service, Gorilla Wall can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.
f. The warranty shall not cover any defect or damage which may be caused or partly caused by or arise through: i) Failure on the part of the Buyer to properly maintain any Goods; or ii) Failure on the part of the Buyer to follow any instructions or guidelines provided by the Seller; or iii) Any use of any Goods otherwise than for any application specified on a quote or order form; or iv) The continued use of any Goods after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or v) Fair wear and tear, any accident or act of God; or vi) Scratching, abrasion, chipping or any other damage or deterioration caused by impact, accident, or misuse; or vii) Deterioration of the metal substrate through oxidization or rusting viii) Excessive condensation and/or foreign matter ie dust, environmental matter, animal excrement; or ix) Normal weathering, including loss of gloss and colour of painted surfaces; or x) Attack from chemical agents, fumes, liquids or solids; or xi) Installation of the Product less than 2km from marine or industrial influences.
g. The liability under the Warranty does not include or extend to: i) Labour costs associated with the removal or repair of the defective Product, or installation of the replacement Product; or ii) Injury to persons, damage to property, loss of income, profit or business, or any other indirect loss arising from or caused in any way by the defective Product.
h. The warranty shall cease and the Seller shall thereafter in no circumstances be liable under the terms of the warranty if the product is repaired, altered or overhauled without the Seller’s consent.
i. In respect of all claims, the Seller shall not be liable to compensate the Buyer for any delay in either replacing or repairing the workmanship/Goods or in properly assessing the Buyer’s claim.

19.1 For Goods not manufactured by the Seller, the warranty shall be the current warranty provided by the manufacturer of the Goods. The Seller shall be under no liability whatsoever, except for the express conditions as detailed and stipulated in the manufacturer’s warranty.

19.2 to maintain wall wash with clean water once a month. Make sure that all drainage behind the wall still flows and works to avoid pressure buildup behind wall.